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Privacy policy

1. Introduction

StarVale Management & Technologies Ltd (“StarVale”) is an External Lottery Manager, licensed and regulated by the Gambling Commission.

We provide a wide range of Society Lottery services, inclusive of: (i) consultancy, registration, marketing, promotion, compliance, management, administration, payment processing, computer data processing and operation of Society Lotteries; (ii) designing, developing, testing, installing and maintaining offline back office systems and gambling software and online Lottery/Donation Microsites; and (iii) Direct Debit origination services via DDPay Ltd, a wholly owned subsidiary of StarVale.

StarVale are committed to protecting your personal data and respecting your privacy – and we will be clear and transparent about the information we are collecting and what we will do with that information.

2. Responsibility

The Senior Management Team is responsible for maintaining and developing this policy.

The Client Services Manager is responsible for updating this policy document.

3. How do we obtain personal information from you?

We obtain personal information from you, either:

4. How may we collect personal information about you?

We may collect personal information about you from:

5. What personal information do we collect?

We may record telephone conversations received from our Client’s Supporters in accordance with our client’s wishes and we could collect the following types of personal information from you:

6. How do we use Cookies?

StarVale may use cookies on its Websites to help make the Websites work, to give you a more personalised web service and to analyse the effectiveness of their content.

When you first visit one of our Websites, we will ask for consent to set any cookies (and, if applicable, to process any personal data collected by these cookies) which are not strictly necessary to make our pages work. At this point you will be able to set your preferred cookie preferences.

The categories of cookies that may be used on our Website are:

Some cookies (i.e. functional cookies) are strictly necessary to allow the Websites to function as intended. Visitors to the Websites can set their browser to block or raise an alert about these cookies, but some parts of the Websites may not function as a result.

Previous visitors to a Website can always withdraw cookie consent by clearing cookies from the cache in the computer used and rejecting cookies next time a visit is made to that Website.

7. How do we use personal information belonging to our Clients’ supporters?

We use the personal information we have collected lawfully, fairly and transparently, in order to:

8. Who has access to your personal information?

The information you provide is held securely by StarVale and is directly linked either to the company itself or, in the case of our Client’s Supporters, to specific, individual clients. Each of our clients are data controllers of the personal data that is directly linked to them and StarVale are the data processors.

StarVale will never disclose any of your information to anyone other than the data controller, unless:

9. How you can access and update your personal information?

If you are one of our Client’s Supporters, you can ring the client specific helpline, email the client specific email address or write to the client specific postal address we have setup in support of many of our client’s Weekly Lottery and/or Raffle products. Contact details can be found: (i) on our clients’ own websites and/or our Websites; (ii) within the welcome letter you should have received if you joined one of our client’s Weekly Lotteries; (iii) within the thank you letter you may have received if you made a donation; or (iv) within the email you should have received if you joined one of our client’s Weekly Lotteries, bought Raffle tickets or donated via one of our Lottery/Donation Microsites.

You can also write to us at: StarVale Management & Technologies Ltd, FAO: The Client Services Manager, The Tannery, Chapel Lane, Galgate, Lancaster, Lancashire LA2 0PR.

10. How do we protect your personal data?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed.

In addition, we limit access to your personal data to: (i) the data controller; (ii) those StarVale employees who have a business need to access your personal data and are subject to a duty of confidence; (iii) those third party agents who have a business need to access your personal data and who have been approved to do so by the data controller; (iv) regulators who we have a legal obligation to provide it to.

11. How long will we keep your personal data?

We will keep your personal data for as long as our legal or client obligations require, but typically for as long as we act as External Lottery Manager on behalf of each of our individual clients.

Reviewing this policy

This policy was last updated on 24 January 2023 and will be reviewed as and when current data protection legislation changes; or otherwise on an annual basis in January each year, when we are subject to an independent security audit that is completed by an independent, third party, ISO 27001 approved auditor.

Document Identifier:PP001
Document Issue Version:V2g
Document Issue Date:24/06/18
Document Classification:*PUBLISHABLE *
Document Responsibility:Joe Beswetherick
Document Last Review Date:24/01/23

Document change and version control:

DateVersionChange DetailBy
2018V1Publication of Privacy Policy.JB
21/06/18V2Review and Publication of Privacy Policy following GDPR and DPA 2018JB
11/01/21V2Annual Reviews with Header and Footer updatesSF
15/12/21V2cAnnual Reviews with Document Responsibility Updated/Added.SF
04/01/23V2dAnnual Reviews with Header and Footer updatesJB
11/01/23V2eInclusion of “How do we use Cookies?”JB
24/01/23V2fReview by Jumbo Interactive legal teamFM
24/01/23V2gReview by StarVale senior management teamPAM
Gambling Commission The Lotteries Council bacs accredited facilities management provider Be Gamble Aware

StarVale, a subsidiary of Jumbo Interactive Limited, is a registered External Lottery Manager licensed and regulated in Great Britain by the Gambling Commission under account number 3273.